IDSupershop would like for users of Evolis printers to be aware of a small problem between the driver software that lives on their computer, and the firmware that lives on the printer. This is caused by a variety of things, from Windows updates to improperly updating the printer driver before updating firmware amongst others. The issue is correctable without the need for service, but IDSupershop is always happy to help out if you feel your obstacle requires extra service to get through.

Symptom: The printer is detected as “offline” in the supervision mode in the Evolis Print Center. Communication with the printer and printing are not possible.

Evolis Premium Suite. Evolis Premium Suite software architecture includes a configuration and printing manager that streamlines and improves all communications between the printer and the user. The printer can be entirely monitored directly from the user’s interface through pop-up notifications that provide information on the printer’s sta. The Evolis Premium Suite, a full-fledge software platform for managing and monitoring printers, provides an enhanced user experience and makes user-machine interactions more intuitive. Most features offered by the Evolis Premium Suite can be controlled from the Premium SDK.

Printers concerned:

• Evolis Zenius
• Evolis Primacy
• Evolis Elypso
• Evolis KC200 et Evolis KC200B

Evolis Premium Suite version concerned:

• 6.18.0.688 (Published 10/07/2015)
• 6.18.3.733 (Published 27/08/2015)
• 6.18.4.750 (Published 25/09/2015)
• 6.20.0.758 (Published 14/10/2015)
• 6.21.0.800 (Published 19/11/2015)

Evolis Premium Suite Software

Printer firmware version concerned :

• 1607 (or above)

The version “6.22.0.838” (published 13/01/2016) of Evolis Premium Suite solves this incompatibility error.

To solve the issue AdvantIDge recommends the updating of the Evolis Premium Suite in case the printer is detected as “Off line” in the Evolis Print Center or in case of running a concerned versions.

Setup_evolis_premium_suite

Use the “Update verification wizard” tool, available from Evolis Print Center | Tools | Update verification wizard to install the latest version of Evolis Premium Suite and the printer firmware.

IDSupershop offers a wide variety of all of the ID card printer systems, or other visitor management devices, to fill any of your asset tracking, visitor management, or ID card security needs. From card printers and supplies for issuance, through to badge clips and other peripherals to put them into your users hands. With more than 40 years of combined industry experience, we’re ready to help you achieve your identification goals. For specific information please contact our Sales department at sales@idsupershop.com or call 877-943-7467 for more information on this update, we provide excellent customer service!